Terms of Trade
Disclaimer
Returns and Shipping
Site Security
Privacy Policy
Disclaimer
When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer. PannaSoaps branded products are for personal use only and are not supplied for the purpose of re-selling unless specifically sold to a wholesaler. If you are a wholesaler and wish to offer PannaSoaps products to sell through your own business, we encourage you to buy larger quantities for this please contact us at sales@pannasoaps.co.nz – please note conditions and minimum orders sizes will apply.
Returns and Shipping
Shipping costs
New Zealand
We offer a flat rate of $7.50 shipping for any order around NZ.
We also offer free pick-up from our Christchurch-based shop in Brighton Mall.
Rest of the world
Currently we are only shipping within NZ.
International shipping
Currently we are only shipping within NZ.
Returns and Refunds
Due to the nature of our vegan soap products we have no return and refund policy in place. Should you be unhappy with any of our products please let us know. You may get in touch with us at this email address info@pannasoaps.co.nz.
Shipping Policy
We can ship to virtually any address within NZ.
Site Security
SSL
When you purchase products via our website, a secure server is used. We use industry-standard SSL (Secure Sockets Layer) protocol, you can check this is active by looking for the padlock symbol on many browsers. SSL allows a secure connection between your web browser and our web server, using a private (or secret) key to encrypt the information. This encryption provides greater consumer protection than many forms of offline credit card payments.
Form Submission security
When you submit a form on this website such as an inquiry, a secure server is used. We use industry-standard SSL (Secure Sockets Layer) protocol, you can check this is active by looking for the padlock symbol on many browsers. SSL allows a secure connection between your web browser and our web server, using a private (or secret) key to encrypt the information.
E-Commerce Security
We use a third-party payment gateway ‘Stripe’ to process credit card transactions online. We do not collect or store your credit card or bank details online otherwise. All credit card transactions are processed online in real-time and protected by industry-standard security standards.
Click here to review the ‘Stripe’ privacy and security policy.
Privacy Policy
Information we collect
We collect personal information from you (for example an individual’s name, address, and information about the items you have purchased) when you register on PannaSoaps’s website, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, or credit card information. It is important that any information given to us is accurate, up to date, complete, and not misleading, as we rely on the information you provide.
Visitors
You may browse and access information contained on PannaSoaps’s website anonymously.
Collection of personal information by third parties
Any third party that we use to process payments for purchases made through this Site may also collect your personal information. Please refer to the relevant third party’s privacy policy for further details.
What do we use your information for?
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
Any of the information we collect from you may be used to personalize your experience, to improve our website, to process transactions, to improve customer service, or to administer a contest, promotion, survey or other site feature.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Access personal information
You can ask to see the personal information that we hold about you at any time by writing to us at the address above.
Editing and deleting personal information
You may also ask us to correct, alter or delete any personal information that we hold about you by writing to us at the address above.
Opting out of electronic communications
If you do not want to receive marketing communications from PannaSoaps by electronic message, please email info@pannasoaps.co.nz
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).
When you enter this Site your computer will automatically be issued with a cookie. These are text files that identify your computer to our server. This allows us to improve the speed and reliability of this Site this provide you with a better service. Cookies themselves do not identify individual users and are not used to collect or store personal information about you. You may disable cookies by modifying your internet browser settings. However, if cookies are disabled, this Site may not function as intended and we accept no liability to you for this.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Under no circumstances will we sell or rent out your personal information to third parties.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
This policy was last modified on 01/02/2021
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Postal Address
105 Brighton Mall, New Brighton
Christchurch
New Zealand 8061
Phone
+64 27 850 5103
Thank you for using Panna Soaps.
